We can be your dedicated around the clock support department. One of the biggest challenges for companies starting out in the web hosting reseller business, is If a customer has a problem while you are sleeping, on vacation, or simply away from your desk, who will be there to solve their problems? With our private label tech support solution our support staff will set up a trouble ticket system on your website, monitor it 24 hours a day, 7 days per week, 365 days per year, and answer your customer's questions live, identifying themselves as your in-house, round the clock, support staff. - No vacations, no sick days, no sleep.

Backup or Primary Support - There is no substitute for the personal attention that you can give to your customers, but we can provide a safety net that lets you breathe a little easier. We can answer the tough questions that you just can't answer by yourself, or take care of the common questions that customers ask, like setting up e-mail, logging into control panels, etc... so that you can concentrate on building your business.

Private Label - Our technicians will answer all questions in your company name, and will never mention Express Systems to your customers. We maintain a database of information about your company's practices, and services, and will answer with information that is unique to the way that you run your business.

Affordable -

• Our Bronze Service: 8 hours (1-Support Staff) $600 per week (5 days)-Unlimited Customers
• Our Silver Service: 16 hours a day (or 2 Support Staff for 8 hours a day) $550x2 = $1100(5 days) per week
• Our Gold Service: 24 hours a day (or 3 persons for 8 hours) $500x3 = $1500 per week 5 days a week
• Our Platinum Service: 24x7 $1999 per person per week.

English Speaking - Our support technicians are experienced hosting experts that speak English as their first language. English speaking technicians are an advantage because they can understand the questions that your customers have, and can respond in well written complete responses that your customers will understand.

The same level of support you receive directly from Express Systems - The same support staff that is in charge of maintaining our servers, and supporting our customers will be supporting your end customers. This means that if your customer needs assistance or has a technical problem with their site, our staff will be able to solve it. This dramatically reduces the time to solve problems because your customer can have his technical problems taken care of without your intervention.

Complete Control - Track your customer's support requests, from submission to resolution. You will have full administrator access to your private help desk, and will have a full record of all support questions and responses, so you can make sure that your customers are getting the quality of support they need. You can answer any support requests yourself, set up as many of your own users and support departments as you need, or have our staff handle them all for you. It's completely up to you how much of the support we provide.